We have added a section in the DIY Guide entitled “How do I print these at home?” under the Life Experience Cards section. This section includes advice on the easiest way to print at home or a place like Fedex-Kinko’s. If you print at home on your color printer, you can print one deck of 56 cards for under $5.
The game takes 75 minutes to play on average, including showing the video and having a discussion. We recommend 90 minutes so there is time for discussion after finishing. Skilled moderators with smaller teams of up to 30 people can complete in approximately 60 minutes. If you really need to shorten the game, you can try pre-building the brain bases and pre-selecting social support – that may save you 10 more minutes.
If you purchase the DIY version, you will be able to receive free updates within the language you have purchased (e.g., English). We plan to release translations, which must be purchased separately.
Our videos, Game Rule Book, Life Journal will always be available for free, including their updates.
If you purchase the Readymades, you could refresh your kits by making your own Life Experience Cards through the purchase of a DIY license.
YES! People are using the game in very creative ways. By all means, spread the word, credit us appropriately and just don’t violate the terms and conditions of your license by reselling the game and competing with us commercially. Here is a summary of what you can and cannot do:
You can make or buy copies and give them away for free.
You can charge for the events you host, which may help you offset costs of making or buying the game.
You cannot give the digital PDF files of the DIY version away to anyone, for free or otherwise.
You cannot sell the game or its components in person or online.
Proper attribution for the game is as follows:
Yes you can! Email us your needs (dates, location, size of group, goals, audience type) and we can give you a cost estimate.
Yes, on a case-by-case basis. If you need some pre/post surveys, email us. We’re working on a strategy for collecting systematic evaluation data, but we don’t know when that will be ready.
To keep our costs low, we are only using one payment processor at the moment and PayPal offers us a non-profit discount for transactions. You don’t need to have a PayPal account to pay in most cases.
The downside is that we don’t use an integrated cart that keeps you on our website because it limits the number of countries we can receive payments from.
Unfortunately, we cannot accept purchase orders at this moment, but we do accept Paypal eChecks. We can provide you with an invoice prior to payment if that will help you receive payment authorization. We must receive payment in full prior to sending you the game(s). To get an invoice, email us what you need and the name and address of the recipient and we will email it to you.
We are a university and at the moment cannot accept purchase orders. If you just need to add us to your system, please keep in mind that we do not have the capacity to process paperwork and sign vendor agreements. If you just need basic information to put an order forward with a credit card, use the following tax information: Interactive Media & Games Division, University of Southern California (USC), School of Cinematic Arts, 3470 McClintock Ave, SCI 201U, Los Angeles, CA 90089, USA, Tel. 213 740 3159, firstname.lastname@example.org. USC’s federal tax I.D. number is 95-1642394. We also have a signed W-9 on file that we can send you. Please be advised that if onboarding new vendors into your system is very complex, we may not be able to self-register.
There is no single reason why this happens, but it happens in 1% of our transactions. Some of the reasons for this may be:
– The transaction is being blocked by your credit card: Call the number in the back of your card and make sure they are not blocking it, or that it hasn’t been flagged for fraud.
– The card is associated with a Paypal account already. Login with your Paypal account, recover access to your account if you haven’t used it in some time, or use another card.
– Paypal has flagged the transaction as high risk: This may happen to some corporate cards. You will have to setup a Paypal account and link your card with it to pay us.
Meantime, if this happens to you, let us know and if you have an urgent need to buy the DIY version for an upcoming playtest, contact us and we may be able to help you with the payment arrangement.
In general, we haven’t found a specific pattern of problems related to making payments. Sometimes, people mistype their information or it doesn’t match exactly and the payment processor likes precision to prevent fraud.
If you completed payment successfully, your payment confirmation and download links will show up almost immediately by email and on the browser screen. Sometimes, if your network connection isn’t stable, there may be a lag between our website and PayPal and that can disconnect payment.
If you get double-billed, we will reverse the second payment if you email us.
Feel free to share images or video of people playing if you have permission from them to do so. We love to see people having fun and learning on our Facebook page.
This happened to some early customers because the default setting was left to 72 hours. If you need to re-download your purchase for whatever reason, email us and we will send you new download links.