Contact Us/FAQ

Comments or Questions?

We are constantly working to improve this project so we are happy to receive your feedback.

If you need help and your issue is not addressed in the Frequently Asked Questions, don’t hesitate to contact us:

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Frequently Asked Questions

How do I print the Life Experience Cards myself?

We have added a section in the DIY Guide entitled “How do I print these at home?” under the Life Experience Cards section. This section includes advice on the easiest way to print at home or a place like Fedex-Kinko’s. If you print at home on your color printer, you can print one deck of 56 cards for under $5.

How do I print the Life Experience Cards double-sided?

If you want to print double-sided and do not have Acrobat Professional to make custom arrangements, you can use this template to print 2×2 covers for each year 1-8 on one side and print your Life Experience Cards on the other side. More details on how to do all this are included in our DIY Guide.

How long does it take to play the game? Can it be shortened?

The game takes 75 minutes to play on average, including showing the video and having a discussion. We recommend 90 minutes so there is time for discussion after finishing. Skilled moderators with smaller teams of up to 30 people can complete in approximately 60 minutes. If you really need to shorten the game, you can try pre-building the brain bases and pre-selecting social support – that may save you 10 more minutes.

Am I entitled to free updates to the game?

If you purchase the DIY version, you will be able to receive free updates within the language you have purchased (e.g., English). We plan to release translations, which must be purchased separately.

Our videos, Game Rule Book, Life Journal will always be available for free, including their updates.

If you purchase the Readymades, you could refresh your kits by making your own Life Experience Cards through the purchase of a DIY license.

Can I use the game at a conference/workshop/fundraiser/grant proposal, etc? Can we give copies to people? Can we charge for events?

YES! People are using the game in very creative ways. By all means, spread the word, credit us appropriately and just don’t violate the terms and conditions of your license by reselling the game and competing with us commercially. Here is a summary of what you can and cannot do:

You can make or buy copies and give them away for free.

You can charge for the events you host, which may help you offset costs of making or buying the game.

You cannot give the digital PDF files of the DIY version away to anyone, for free or otherwise.

You cannot sell the game or its components in person or online.

Proper attribution for the game is as follows:

The Brain Architecture Game’s intellectual property belongs to a not-for-profit partnership between:

Can we book one of your team members to come moderate the game for us?

Yes you can! Email us your needs (dates, location, size of group, goals, audience type) and we can give you a cost estimate.

Are you still offering evaluation surveys?

Yes, on a case-by-case basis. If you need some pre/post surveys, email us. We’re working on a strategy for collecting systematic evaluation data, but we don’t know when that will be ready.

Why do you only take PayPal?

To keep our costs low, we are only using one payment processor at the moment and PayPal offers us a non-profit discount for transactions. You don’t need to have a PayPal account to pay in most cases.

The downside is that we don’t use an integrated cart that keeps you on our website because it limits the number of countries we can receive payments from.

Do you accept purchase orders? Can I request an Invoice?

Unfortunately, we cannot accept purchase orders at this moment, but we do accept Paypal eChecks. We can provide you with an invoice prior to payment if that will help you receive payment authorization. We must receive payment in full prior to sending you the game(s). To get an invoice, email us what you need and the name and address of the recipient and we will email it to you.

We need to set you into our payment system as a vendor. How can we do that?

We are a university and at the moment cannot accept purchase orders. If you just need to add us to your system, please keep in mind that we do not have the capacity to process paperwork and sign vendor agreements. If you just need basic information to put an order forward with a credit card, use the following tax information:  Interactive Media & Games Division, University of Southern California (USC), School of Cinematic Arts, 3470 McClintock Ave, SCI 201U, Los Angeles, CA 90089, USA, Tel. 213 740 3159, USC’s federal tax I.D. number is 95-1642394. Our tax forms, including W9 can be found here:

I tried to enter my credit card on Paypal and it failed with this notice "The card you entered cannot be used for this payment. Please enter a different credit card or debit card number." Now what?

There is no single reason why this happens, but it happens in 1% of our transactions. Some of the reasons for this may be:

– The transaction is being blocked by your credit card: Call the number in the back of your card and make sure they are not blocking it, or that it hasn’t been flagged for fraud.

– The card is associated with a Paypal account already. Login with your Paypal account, recover access to your account if you haven’t used it in some time, or use another card.

– Paypal has flagged the transaction as high risk: This may happen to some corporate cards. You will have to setup a Paypal account and link your card with it to pay us.


Meantime, if this happens to you, let us know and if you have an urgent need to buy the DIY version for an upcoming playtest, contact us and we may be able to help you with the payment arrangement.

How do I handle problems with trying to make a payment?

In general, we haven’t found a specific pattern of problems related to making payments. Sometimes, people mistype their information or it doesn’t match exactly and the payment processor likes precision to prevent fraud.

If you completed payment successfully, your payment confirmation and download links will show up almost immediately by email and on the browser screen. Sometimes, if your network connection isn’t stable, there may be a lag between our website and PayPal and that can disconnect payment.

If you get double-billed, we will reverse the second payment if you email us.

Can we post images or videos of people playing the game?

Feel free to share images or video of people playing if you have permission from them to do so. We love to see people having fun and learning on our Facebook page.

My download links have expired! Now what?

This happened to some early customers because the default setting was left to 72 hours. If you need to re-download your purchase for whatever reason, email us and we will send you new download links.